Data protection

Daraz Pala's Privacy Policy — Your data is safe with us

Daraz Pala is deeply committed to protecting your personal information. This privacy policy clearly explains what data we collect, why we collect it, and how it is kept secure.

Last updated: January 2026
What This Policy Covers
✦ What Information We Collect
✦ How Your Data Is Used
✦ Who Your Data Is Shared With
✦ Cookie & Tracking Policy
✦ Your Rights & Controls
✦ Data Protection Methods

1. Introduction & Commitment

Welcome to Daraz Pala. We understand how valuable your personal information is. This privacy policy is designed to give you a clear picture of what data Daraz Pala collects, why we collect it, and how it is used and kept secure.

By using the Daraz Pala website or mobile app, you agree to this Privacy Policy. This policy forms part of our Terms & Conditions an integral part. If anything is unclear, our support team is always ready to help you in Bengali.

Our Core Principles: Daraz Pala never sells your personal data. Information is used solely to improve our services and enhance your experience.

2. What Information We Collect

Daraz Pala collects information in a number of ways. The list below clearly outlines exactly what data is collected:

Data Type Example Reason for Collection
Identity information Name, date of birth, national ID number Account verification & KYC
Contact Information Email, mobile number, address Account Management & Notifications
Financial Information BKash/Nagad number, bank account details Deposit & withdrawal processing
Transaction information Betting history and win/loss records Account Management & Fraud Prevention
Device & Technical Information IP address, browser, operating system Security & platform improvement
Usage Patterns Login times, click patterns, page visits Experience improvement & personalization
Important: Daraz Pala never collects unnecessary information. Every piece of data we collect has a specific, legitimate reason behind it. If you're unsure why certain information is being requested, please get in touch with us.

3. How Your Information Is Used

Daraz Pala uses the information we collect for the following purposes only. We never use your data beyond what is stated here:

  • To create, manage, and complete verification of your account
  • To process deposits, withdrawals, and bonus transactions
  • To prevent fraud, money laundering, and illegal activity
  • To provide customer support and resolve your issues
  • To improve the security and performance of the platform
  • To deliver a personalized experience based on your betting preferences
  • To comply with applicable laws and regulatory obligations
  • To operate our responsible betting program and identify harmful behavior patterns

Daraz Pala will ask for your consent before using your data for marketing or promotional purposes. You can opt out of marketing communications at any time.

4. Who Your Information Is Shared With

Daraz Pala does not sell your personal data to third parties. However, limited information may be shared in certain circumstances:

  • Payment Processors: Only the financial information necessary to process transactions with bKash, Nagad, Rocket, or your bank is shared
  • Identity Verification Services: With authorized verification providers to complete the KYC process
  • Technology Infrastructure: With server hosting and cloud service providers — all bound by strict confidentiality agreements
  • Legal obligations: When required by a court order, government directive, or regulatory authority
  • Fraud prevention: Limited data shared with industry-standard fraud detection systems
All third parties operate under strict data protection agreements. They may only use your data for the specified purpose and are not permitted to use it for their own ends.

5. Cookies & Tracking Technologies

Daraz Pala uses cookies and similar technologies on its website to enhance your experience. Cookies are small text files stored in your browser.

  • Essential Cookies: Login sessions and security tokens — the site cannot function without these
  • Functional Cookies: Remembers your language preference and layout settings
  • Analytics cookies: Understands site usage patterns and measures performance
  • Personalization Cookies: Remembers your preferred markets and events

You can manage cookies through your browser settings. However, disabling essential cookies may prevent you from accessing many features on Daraz Pala.

6. How Long We Retain Your Data

Daraz Pala only retains your data for as long as necessary. Retention periods depend on the type of information and applicable legal obligations:

  • Active account data: retained for as long as the account remains active
  • Financial transaction records: retained for up to 7 years as required by law
  • KYC documents: up to 5 years after account closure
  • Betting history: retained for up to 3 years for dispute resolution
  • Log files & technical data: up to 12 months
Right to Erasure: Unless required by law, you may request that your data be deleted. Daraz Pala will complete the process within 30 days of receiving your request.

7. Technical Data Security Measures

Daraz Pala uses industry-standard security technology to protect your data. Our security framework operates across the following layers:

  • 256-bit SSL/TLS encryption is used for all data transmissions
  • Passwords are stored using bcrypt hashing — no one can read your password in plain text
  • Two-factor authentication (2FA) is available for all accounts
  • Sensitive data is encrypted separately within the database
  • Regular security audits and penetration testing are conducted
  • Automatic alerts are sent for suspicious login attempts
  • Server data is protected across multiple backups

In the event of a security breach, Daraz Pala will notify affected users within 72 hours and take immediate action.

8. Your Rights & Controls

Daraz Pala believes you should have full control over your own data. Your rights are detailed below:

1
Right to Access Your Data

You can request to view the information we hold about you at any time.

2
Right to Rectification

You may request corrections to any inaccurate or outdated information.

3
Right to erasure

You may request deletion of your data unless we are required to retain it by law.

4
Right to data portability

You may request a copy of your data in a portable format.

5
Right to Object to Processing

You can object to the use of your data for specific purposes.

6
Right to Opt Out of Marketing

You may opt out of promotional communications at any time.

To exercise these rights support@darazpala.com-. Daraz Pala will respond to your request within 30 days.

9. Children's Privacy

Daraz Pala is strictly prohibited for anyone under the age of 18. We do not knowingly collect data from minors.

A note for parents: If you suspect a minor is using Daraz Pala, please contact support@darazpala.com immediately. We will close the account without delay and delete any data collected.

Age verification is an integral part of our registration process. If a minor is identified, the account will be closed immediately.

10. Changes to the Privacy Policy

Daraz Pala may update this Privacy Policy due to service improvements or changes in applicable law. For significant changes:

  • You will be notified by email or SMS at least 30 days before any changes take effect
  • The "Last Updated" date at the top of this page will be revised accordingly
  • For significant changes, fresh consent will be collected at login
  • Archived copies of previous policies are available upon request

Continued use of Daraz Pala after any changes takes effect will be considered acceptance of the updated policy.

11. Contact & Complaints

For any questions, requests, or complaints regarding this Privacy Policy, please get in touch with Daraz Pala:

  • Email: support@darazpala.com — responses within 48 hours
  • Live Chat: active 24/7, with support available in Bengali
  • Data protection requests: send an email with the subject line "Privacy Request"

We never compromise on data protection

Daraz Pala's privacy policy isn't just words on paper — it's implemented at every layer of our technology.

Your data is never sold

Daraz Pala never sells your personal information to third parties under any circumstances. Your data is used solely to improve our service — that is our commitment.

Encryption Technology

Every data transmission is protected with 256-bit SSL encryption — from your banking details to your login session, everything is secure.

Minimal data collection

Daraz Pala only collects information that is strictly necessary. We never ask for data we don't need — that's a core part of how we're built.

Your Data, Your Control

View, update, or request deletion of your data anytime from Account Settings. No hassle.

Marketing Opt-Out

Don't want promotional emails or SMS? Opt out in one click. Daraz Pala never pushes unwanted marketing.

Privacy support in Bengali

Daraz Pala's support team is available 24/7 in Bengali for any privacy-related questions. No concern is too small.

Your data is secure — play with complete peace of mind

Now that you understand Daraz Pala's privacy policy, register with confidence. Your data is fully protected — that's our promise.

For users 18 and above. Please gamble responsibly.

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